Returns and Cancellations Policy for DannyDarst.com

1. Overview

At DannyDarst.com, we want to ensure your complete satisfaction with your music purchases. This Returns and Cancellations Policy outlines the procedures and guidelines for returning or canceling your music orders. Please read this policy carefully before making a purchase.

2. Returns

2.1 Defective or Damaged Items

If you receive a defective or damaged music product, please follow these steps:

  1. Contact our Customer Support team within 7 days of receiving the item.
  2. Provide clear photographs of the defective or damaged item.
  3. Our team will review your request and, if approved, provide instructions for returning the item.
  4. Return the item in its original packaging within 14 days of receiving approval.

2.2 Wrong Item Received

If you receive the wrong music item, please follow these steps:

  1. Contact our Customer Support team within 7 days of receiving the incorrect item.
  2. Provide details about the item you received and the item you ordered.
  3. Our team will review your request and, if approved, provide instructions for returning the item.
  4. Return the item in its original packaging within 14 days of receiving approval.

2.3 Refunds

Upon receiving the returned item and confirming its eligibility, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be processed.

3. Cancellations

3.1 Order Cancellation

If you wish to cancel your music order, please follow these steps:

  1. Contact our Customer Support team as soon as possible.
  2. Provide your order details and the reason for cancellation.
  3. If your order has not been processed for shipment, we will cancel it and issue a full refund.
  4. If your order has already been shipped, you may return it following our Returns Policy (Section 2) to request a refund.

4. Additional Information

  • Shipping costs for returning items are the responsibility of the customer unless the return is due to a defective or damaged item or a mistake on our part.
  • Digital music downloads are non-refundable once the download process has started.
  • We reserve the right to deny returns or refunds if the item shows signs of misuse or damage caused by the customer.

Please feel free to contact our Customer Support team for any questions or assistance with returns and cancellations. We are here to ensure your satisfaction with your music purchases.

Note: This Returns and Cancellations Policy is subject to change without prior notice. Please check our website for the most up-to-date policy.